Service Programs

Flexible, customized service solutions for your laser investment

Service Levels & Benefits

Service

​Optimize your investment with flexible service solutions. Our Service Agreement programs can be tailored to your specific service needs. Your Coherent support partner will work with you to deliver the right level of support to minimize downtime, to understand your business goals, and to know your environment.

Advantage Plus Service Agreement - Unit Exchange

Advantage Plus™ service agreements allow you to choose the Service Level you need based on your uptime strategy. A supplement to standard warranty or service agreement warranty extensions, APlus upgrades the standard depot repair strategy by providing assurance of a 2 business day or 15 business day replacement strategy… guaranteed.

Aplus provides entitlement clarity and leverages our global logistics expertise in materials management.
APlus allows you to select your service strategy
APlus saves you money

APlus standard offerings:
Two (2) Business Day Advance Replacement – We hold the stock. A replacement unit will ship, in advance of your returned unit, from one of our global logistic warehouses within 2 business days….guaranteed.

Fifteen (15) Business Day Return Replacement - Ship us your failed unit and receive a replacement unit within 15 business days…guaranteed.

  • Flexibility to choose your method of service with coverage that fits your needs
  • Enhanced service level transparency provides guaranteed results in your region of choice
  • Optimized service response with minimal inventory investment for you
  • Increased confidence for your business and customer commitments
  • Improved equipment availability saves downtime costs
  • Reduced inventory burden and ongoing carrying costs
Productivity Plus Service Agreement - Warranty Extension

Productivity Plus™ (PPlus) service agreement provides you an affordable option to extend the warranty of your system. If a problem occurs, you can rest easy in knowing that the repair costs are fully covered. Along with this peace of mind, you have access to unlimited tech support from factory trained engineers, priority scheduling, state-of-art repair centers and genuine Coherent replacement parts.

Coherent understands that each operation has its own support needs. We offer you a variety of support plans to choose from.

PPlus service agreements protect your investment
PPlus service agreements save you money

  • Covering parts, labor, and travel
  • Simplifying service costs
  • Providing multiple laser/group discounts
  • Eliminating purchase orders
  • Custom-tailored maintenance and service agreements
    • 24/7 technical phone support agreements
    • Advanced replacement programs

Preventative Maintenance (PM) Visit Service Agreement:

PM Service Agreements ensure peak performance
PM Service Agreements help to achieve maximum uptime

Regular PM visits are aimed at reducing unnecessary system failures, as well as maximizing the overall performance of your equipment. It helps you to be sure that the system functions and performs at the level expected. PM visits for monthly, quarterly or annual visits are available.

Benefits

Productivity Plus w/ Advantage Plus 2 Day Advance Replacement Productivity Plus w/Advantage Plus 15 Day Return Replacement Advantage Plus 2 Day Advance Replacement Advantage Plus 15 Day Return Replacement Productivity Plus Standard
Maximum Uptime
Predictable Repair Cycle Time
Reduced Inventory Costs
Free of Charge Repair
Preferred Response
Fixed Costs of Ownership


Not Sure Which Agreement is Right for You?

Service Document Center

Please Read Before Continuing

Risk factors: Except for the historical information contained here, many of the matters discussed in this Web site are forward-looking statements, based on expectations at the time they were made, that involve risks and uncertainties that could cause our results to differ materially from those expressed or implied by such statements. These risks are detailed in the “Factors That May Affect Future Results” section of our latest 10-K or 10-Q filing. Coherent assumes no obligation to update these forward-looking statements.


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